Dhaka Office
In the Gulshan area, from 10:00 to 18:00, local team assists with accounts, login, and APK setup
betjilli Support and Contact Center
betjilli Support if needed, Dhaka-based office information is found here for questions about bKash, Nagad, Rocket, or login issues; quick guidance is provided
Download betjilli App View Help Center
How to get betjilli Contact information
Three ways to obtain betjilli Contact: office address, help center, or in-app guidance; Dhaka network users usually view this page's information first
Customer Support
Solutions usually come in 3 steps: state the problem, verify, then a clear answer
Help Center
From the Help Center, common questions, policies, and app guides are available; for quick questions this is the fastest path
Office Location and Hours
The four office cards below arrange contact details: address, phone, and hours together
Dhaka, Gulshan
House 18, Road 12, Gulshan-1, Dhaka Phone: +880 1611 000 101 Time: 10:00-18:00
Dhaka, Banani
Road 11, Block C, Banani, Dhaka Phone: +880 1611 000 102 Time: 10:00-17:30
Dhaka, Uttara
Sector 7, Uttara, Dhaka Phone: +880 1611 000 103 Time: 11:00-19:00
Dhaka, Dhanmondi
Road 5, Dhanmondi, Dhaka Phone: +880 1611 000 104 Time: 10:30-18:30
What to have ready for support
If you write a little neatly, work speeds up; with exact information, the support team will understand the previous step in 23 minutes
- Username or registered phone number
- When the problem started, briefly
- References related to bKash, Nagad, or Rocket, if any
- Which step did it stop at during APK installation
Easy message format
A short message that I cannot log in or the APK won't open is enough; whether in Dhaka or Chittagong, wherever you are, a clear message yields a quick response
Mailing address and documents
If you want to send letters or documents, use the official mailing address; this keeps account verification and support documents in one place
Mailing address
betjilli Support Desk, Gulshan, Dhaka, Bangladesh; write the user's name and phone number on the envelope
Sending Time
Sunday to Thursday, 10:00 to 17:00; on holidays, the office operates with limited hours
What to Send
Screenshots, account number, and a brief description of the problem; unnecessary documents cause delays
If you need phone guidance, first betjilli Login Instructions See then betjilli App Opening it will make sending the same
3 Steps
Following these three steps, most questions are resolved quickly
Step 1: Describe the problem
What is happening, when it's happening, and on which device; write these down
Step 2: Choose Office or Help Center
Dhaka Office, Mail, or Help Center; whichever is easiest for you, pick that
Step 3: Get a clear answer
The team usually provides clear steps; if needed, they also send APK or login instructions
Start Now
Downloading the official APK makes getting help easier
Download betjilli AppCommon Questions
How to get betjilli Support?
Use this page's office address, Help Center, or app guidance; the Dhaka team answers common questions directly
What information is needed for contact?
Your name, registered phone, and a brief description of the issue; with a screenshot, response will be faster.
Where can I ask questions about bKash, Nagad, Rocket?
Notify via account email or help center; clarifying local payment details makes verification easier.
What time is best to visit the office?
Between 10 AM and 5 PM, work is faster; Banani and Gulshan branches are relatively less crowded.
Will I get help with APK installation?
Yes, betjilli Help Center guides APK installation, login, and the initial setup.